INTRODUCTION

For many retailers the process of identifying fraudulent activity, training deficiencies or operational inefficiency is slow, laborious and time consuming. The risks of financial and reputational loss from these critical areas are a significant issue for retailers globally. Every year, stories emerge of retailers losing vast sums from such events. Many others go unreported. The threat is ever-present and estimated to cost retailers up to 7% in lost revenue.

Retail Defender is a next generation Loss Prevention platform that provides a comprehensive set of tools for Loss Prevention stakeholders to automate the identification of suspicious activity across a network of retail stores. It automatically identifies:

  • Employee POS Fraud
  • Franchisee Royalty Fraud
  • Breaches of Corporate Policy
  • Stock Shrinkage
  • Back Office Fraud
  • Legislative Compliance Issues

BENEFITS

PRO-ACTIVELY MONITOR EVERY TRANSACTION

Automatically review every transaction, alerting you to high-risk activity.

DETECT AND ACT QUICKLY

Reduce time to identify and investigate from DAYS or WEEKS to MINUTES.

REDUCE FRAUD AND OPERATIONAL DEFICIENCIES

Significantly reduce loss due to completed investigations, perceived capability deterrent and reduction in training/ process deficiencies.

RECOVER COSTS IN MONTHS

Recover cost of implementation within months of deployment.

RESPOND QUICKLY TO EMERGING THREATS

Improve responsiveness to discover and act on new loopholes discovered.

ACCESS ANYWHERE

In-store, on the road or at HQ, access powerful mobile-friendly dashboards that highlight high-risk stores & employees and provide simple tools to investigate suspicious activity.

INTEGRATES WITH EXISTING SYSTEMS

Integrate data from your existing Point of Sale (POS) platform and optionally banking, time & attendance, supplier and stocktake data to enable sophisticated loss prevention scenarios.

ELIMINATE RELIANCE ON INFORMATION TECHNOLOGY

Eliminating reliance on Information Technology for data to manually investigate.

SNEAK PREVIEW

Monitor Everything in One Place

Nothing is more time consuming or frustrating for Loss Prevention stakeholders than manually collating information from isolated reports from operational systems, spreadsheets, emails and third parties. Retail Defender provides a central platform to monitor and investigate all high-risk operating scenarios in one place, integrating data from all available data sources and providing a comprehensive platform for investigations and detailed analysis.

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Guided Investigations

Retail Defender pro-actively monitors EVERY transaction and operating scenario, allowing suspicious activity to “bubble-up” to the surface for early identification and investigation. Whether a spike of activity around a specific scenario, or the identification of a suspicious activity from a store, employee or franchisee, visually compelling interactive dashboards first alert loss prevention stakeholders to suspicious activity and then guide them through the investigation process. We call it “top-down loss prevention”. An approach that significantly reduces the effort involved in identifying suspicious activity, while providing comprehensive capabilities to explore activity from every angle, drilling right in to individual transactions and line items.

Jump Straight to what You Need

Retail Defender also provides “bottom-up loss prevention” capabilities for those times when you know exactly what you’re looking for. Quickly pull up a profile of a store, employees or franchisee activity, including peer comparisons for bench-marking. Use the Transaction Explorer to quickly filter down large volumes transactions to identify orders and line items matching specific criteria you define on the fly. Do all this over the web, from a tablet or on your phone while on the road or in store.

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Data Science Made Easy

Retail Defender works by applying customisable advanced analytics algorithms to isolate suspicious stores, employees, franchisees and high-risk operating scenarios. We’ve drawn on our 15+ years’ experience as experts in the analytics and Retail space, infusing the Retail Defender platform with machine learning and AI. We’ve built data science into the platform, allowing loss prevention stakeholders to seamlessly detect anomalies, patterns and trends that may not be apparent from basic human analysis.

Intuitive Self-Service Analytics

Supporting its extensive “out-of-the-box” capabilities, Retail Defender provides industry leading, full-featured self-service analytics and data discovery capabilities through an easy to use drag and drop interface. Take monitoring and investigations to the next level and tailor to your needs by exploring and visualising data, creating custom dashboards and reports or supplement core data with additional data sets for analysis.

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Built-in Case Management

As suspicious activity is identified through the core platform, Retail Defender provides customers with the ability to initiate more formal investigation workflow and to track a case through to completion with built in case management capabilities. With one click from the dashboard where the suspicious activity was identified, a case can be created, assigned for further investigation and tracked through to completion through a customisable workflow.

Flexible Cloud Deployment

Retail Defender is provided as a fully managed Cloud service, delivering the fastest time-to-deployment for customers with no internal support overhead. No need to purchase additional IT infrastructure or software licenses or to support the platform day-to-day. Simply securely integrate data from your existing Point of Sale (POS) platform and other systems (wherever they currently reside) and access through secure web or mobile access.

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