Nothing is more time consuming or frustrating for Loss Prevention stakeholders than manually collating information from isolated reports from operational systems, spreadsheets, emails and third parties. Retail Defender provides a central platform to monitor and investigate all high-risk operating scenarios in one place, integrating data from all available data sources and providing a comprehensive platform for investigations and detailed analysis.

Retail Defender pro-actively monitors EVERY transaction and operating scenario, allowing suspicious activity to “bubble-up” to the surface for early identification and investigation. Whether a spike of activity around a specific scenario, or the identification of a suspicious activity from a store, employee or franchisee, visually compelling interactive dashboards first alert loss prevention stakeholders to suspicious activity and then guide them through the investigation process. We call it “top-down loss prevention”. An approach that significantly reduces the effort involved in identifying suspicious activity, while providing comprehensive capabilities to explore activity from every angle, drilling right in to individual transactions and line items.

Retail Defender also provides “bottom-up loss prevention” capabilities for those times when you know exactly what you’re looking for. Quickly pull up a profile of a store, employees or franchisee activity, including peer comparisons for bench-marking. Use the Transaction Explorer to quickly filter down large volumes transactions to identify orders and line items matching specific criteria you define on the fly. Do all this over the web, from a tablet or on your phone while on the road or in store.

Retail Defender works by applying customisable advanced analytics algorithms to isolate suspicious stores, employees, franchisees and high-risk operating scenarios. We’ve drawn on our 15+ years’ experience as experts in the analytics and Retail space, infusing the Retail Defender platform with machine learning and AI. We’ve built data science into the platform, allowing loss prevention stakeholders to seamlessly detect anomalies, patterns and trends that may not be apparent from basic human analysis.

Supporting its extensive “out-of-the-box” capabilities, Retail Defender provides industry leading, full-featured self-service analytics and data discovery capabilities through an easy to use drag and drop interface. Take monitoring and investigations to the next level and tailor to your needs by exploring and visualising data, creating custom dashboards and reports or supplement core data with additional data sets for analysis.

As suspicious activity is identified through the core platform, Retail Defender provides customers with the ability to initiate more formal investigation workflow and to track a case through to completion with built in case management capabilities. With one click from the dashboard where the suspicious activity was identified, a case can be created, assigned for further investigation and tracked through to completion through a customisable workflow.

Retail Defender is provided as a fully managed Cloud service, delivering the fastest time-to-deployment for customers with no internal support overhead. No need to purchase additional IT infrastructure or software licenses or to support the platform day-to-day. Simply securely integrate data from your existing Point of Sale (POS) platform and other systems (wherever they currently reside) and access through secure web or mobile access.